Does the building have elevators?
Yes.  There are 2 elevators.  Additionally, there are stairs.
I want to rent. What do I do?
You can book directly and safely on our website using the CHECK AVAILABILITY / BOOK NOW button. Simply input the dates of your stay and it will display the apartments available. Or, if you would like, you can call us at one of our phone numbers, or Skype us at POETRYBUILDING. We will confirm availability to you immediately. You can reserve your desired dates with a valid credit card (Visa, Mastercard, or American Express) and by accepting our cancellation policy. We ask for the total rent to be paid upon check in. You can pay in cash or with credit card / U.S. bank deposit, in which case there is a 5% surcharge. If you are part of a group occupying more than 4 apartments, we require a 30% deposit which is subject to our cancellation policy.
The site shows nothing available for my dates. What can I do?
The booking system only shows availability for one apartment for the entirety of your stay.  It is quite likely that we have availability for you but you would be required to change apartments.  Many guests prefer this as it gives them a chance to see different units (they are unique to each other).  If you would like to explore this option, you can call us or write to us at:
Is it possible to book a date that does not yet appear to be available on your site? (i.e.- further in the future than what we have posted on the site).
We generally release dates and rental rates about 6 months in advance. If you would like to make a reservation further in advance of that time, you can do so by emailing us. We will hold your dates for a particular apartment at no cost or obligation to you. Once we have set our prices, we will contact you. At that time you can accept or decline the reservation (again, at no cost).
What do you send me in the way of a confirmation for my reservation?
We send you an email confirmation with our contact information, including phone number, address, your booking date, payments made. Additionally, we send you our list of favorite things to do here in Buenos Aires.
What is your cancellation policy?
Our cancellation policy is a $50 service fee if we are notified more than 30 days in advance of check-in. Within 30 days of check-in, you will be charged 50% of your entire rental amount unless we can re-rent your property. In that case we will refund total monies paid or a prorated portion, less the $50 service fee. Cancellations made within 72 hours of 2pm check in time or no-shows are charged the full rental amount and reimbursed based on our ability to re-rent the apartment. For groups booking 4 apartments or more the same conditions above apply but a 30% reservation deposit is required upon booking which is only returned if we can re-rent your reserved apartments. Our cancellation policy is without exception.
Are your prices in U.S. Dollars?
Do you accept currencies other than U.S. Dollars?
Do you take credit card?
Yes, you can pay for the rental amount with a credit card, but it will have a 5% surcharge.
Do prices include VAT tax?
No. Our prices do not include VAT tax. Non residents in Argentina do not pay this tax for lodging, therefore it is not included in our prices. All other taxes and fees are included in our prices.
Do you accept travelers checks?
No, we do not.  In fact, they are not commonly used here in Argentina.
Do foreigners (Non residents in Argentina) need to pay VAT tax?
No. Non residents in Argentina do not pay this tax for lodging, therefore it is not included in our prices.
When/where should I exchange my currency for Argentine pesos?
We DO NOT recommend changing for Argentine pesos before your trip as you will get an unfavorable rate in your home country.  You can change enough currency to get you to the city center at the airport (if this is even necessary).  For the best rate at the airport, DO NOT  exchange currency at the Global Exchange desk.  Their rates are terrible.  If you need to change at the airport, change at Banco Nacion as you exit customs.  
At Poetry, we can exchange USD into local Argentine pesos at the current exchange rate.  There are also several casas de cambio (exchange houses) within walking distance.  Lastly, there are ATM machines within 2 blocks of the building where you can withdraw local currency.  If you choose this option, you should alert your banking institution prior to traveling that you will be in Argentina and will be accessing your cards.  There will be a banking fee and currency spread paid in this transaction.  
Is there someone in the building to answer questions, help with reservations, or deal with any issues that may arise?
Yes, absolutely. Our staffs office hours are Monday through Friday 8am to 9pm and Saturdays, Sundays and holidays, from 9am to 9pm. 24 hours, 365 days a year, we have our live-in doormen here to assist, as well.
Do you provide any sort of recommendations on restaurants or places to go while we are in Buenos Aires?
Yes. We provide a comprehensive guide for each guest which not only provides room and building information, but also details our favorite things to do in the city, our favorite restaurants & bars in the neighborhood of Recoleta, as well as outside of our neighborhood.
We arrive to the building during the very early morning (or late at night). Is that a problem?
No.  Please just let us know when you will be arriving.  Our doormen live in the building and will be able to show you to your apartment at any time outside of our office hours.
What is the weather like right now?
Visit this site:
What is typical weather like during the time I will be in Buenos Aires?
Visit this site:
How far away are ... restaurants / cafes / shopping / subway stop / bus stop / cafes / shopping?
Very close... Just look at our MAP.
Can we walk to San Telmo?
Yes, you can walk to San Telmo in approximately 60 minutes.
Can we walk to Palermo?
Yes. "Palermo" is huge and is divided in many different sub-neighborhoods. Parts can be reached in 10 minutes by foot, others are approximately 20-25 minutes away.
How far away is the airport?
The international airport Ezeiza (EZE), otherwise known as Ministro Pistarini International, is approximately 45 minutes away with no traffic.
The domestic airport Aeroparque (AEP), otherwise known as Jorge Newbery, is approximately 20 minutes away with no traffic.
How do we get from the airport to the Poetry Building?
We are happy to have a car pick you up. The total cost from EZE would be USD60 and from AEP, USD35. Personnel of the car company will be waiting for you when you exit the customs area of the airport, holding a sign with your name on it. They will help you with your luggage and drive you directly to the building. Or... You can organize a taxi at the airport when you land. If you do this, we recommend to organize it inside the airport at one of the designated booths immediately after you go through customs. The total cost should be around USD35 - USD40. You should tell the driver to take you to: Junin 1280, entre Juncal y Arenales. Recoleta.
What are the cross streets of the building?
We are on Junin 1280, between Juncal and Arenales.
Is this building located in a central location?
Yes. Recoleta is perfectly located in the center of Buenos Aires. On one end of the city is the port of Puerto Madero, La Boca, and San Telmo. On the opposite end are the neighborhoods of Palermo, Las Canitas, and Belgrano. Poetry is centered in Recoleta which is the neighborhood between these two ends of the city.
Is this area safe?
Recoleta is one of the safest areas in Buenos Aires.
Is there a gym close?
Yes, 3 are in the immediate area. Check MAP.
Is there a gym in the building?
No. There are 3 gyms in the immediate area (check MAP) that offer daily and weekly passes.
Is there shopping nearby?
Plenty... see our MAP.
Can you recommend restaurants, bars, tango shows, tours, etc. while we are in the city?
Yes, absolutely. Upon check in or if you would like to receive it beforehand, we provide you with all of our best recommendations from a local's perspective.
Do you have any 2 Bedroom apartments?
The Loft 2B has 2 beds, a queen-sized bed that is located in an open loft and a king-sized bed in the bedroom. The spaces are separated by a translucent glass wall. Additionaly, the Loft 1B has 2 beds, as well, but it is an open loft, i.e. there is no wall separating the main bedroom from the loft area where the second bed is located. Most of our other apartments have pull-out sofabeds for additional guests.
Are all of the apartments on the site located in the same building?
What is the minimum stay?
The minimum stay is usually 2 nights, but we have special periods with restrictions of 3 and 5 nights minimum.
Can we rent mid-week to mid-week?
Absolutely. You can check in or check out any day of the week.
What are the times of check-in and check-out?
You are able to check into your apartment by 2 pm. You will need to check out of your apartment by 11am.
Do you do early check-ins or late check-outs?
Yes. If we are able to accommodate your early arrival or late departure because we do not have another person coming into the apartment, we will do this at no charge. 
If we show up early or need to leave late, is there a place where we can store our bags?
Yes, we have a secured storage area where you can leave your bags at no charge.
Is there a safe in the apartment?
Yes. They are electronic combination safes with your personal code, and big enough to fit a laptop computer.
Do the apartments come with cell phone, hair dryer, etc.?
Yes, and more. Please check AMENITIES.
Do the bathrooms have bathtubs, showers, or both?
The bathrooms are equipped with showers, not bathtubs.
What content is available on your televisions?
In addition to local Argentine cable service, all of our apartments come with the latest Apple tv's. Via this device, our guests have complimentary use of our own extensive library of over 100 television shows as well as over 2500 movies. Additionally, our guest can access live English television channels via internet stream. Netflix, Youtube and a slew of other applications are also available.
Do the apartments have air conditioning and heating?
Yes. Each apartment has air conditioning units and radiant heat, which you will be able to control.
What kind of mattresses are there?
Our mattresses are all Simmons Beautyrest.
What are the sizes of the mattresses?
The mattresses are either large Queen (1D, 3D, 4A, 5A) or King (1B, 1C, 2C, 2D, 3B, 4B, 5B)
What size are the mattresses in the sofabeds?
They are full size.
Are towels and linens supplied in the apartments?
Yes, absolutely... that and more. Please check AMENITIES.
Is there a washer and dryer in the apartment?
No, but we can wash, dry and fold your laundry for you within 24hs (Monday through Friday). In the case that you have laundry over the weekend, we will be able to have it done for you by Monday afternoon. Each bag of laundry costs USD10.
Do the apartments all have internet access?
Yes, the apartments all have WIFI access. The building common areas do as well and it is free for the guests of the building.
What is the electricity voltage in Argentina?
The voltage in Argentina is 220 volts which is similar to Europe. The United States by comparison has electricity voltage of 110V. In addition, the wall socket is different than the ones in the United States.
Do you supply us with electricity converters and plug adapters?
Yes. The apartments have both. The electricity converter has 100 Watt capacity.
Can you supply us with the cell phone number corresponding to our particular unit ahead of time?
With the local cell phone you provide, how do the costs/charges work?
It is a pay per use local cell phone. You can charge the phone at any corner kiosk and it charges per usage time until you run out of credit and need to re-charge.
Are the apartments noisy?
The A and B apartments face the street. Each of the windows have been specially treated with imported double-paned glass and seals.
The C and D apartments are in the back of the building and have specially sealed windows.
Noise is not an issue.
Is there construction going on nearby?
We do not have major construction going on in any of the buildings around us. Of course we can never control the occasional street repair but given that Recoleta is a well established neighborhood, there is very little heavy construction in the immediate neighborhood.
Is maid service included?
Yes, our maid service includes one cleaning / changing of towels and sheets once every three nights and is included in the price. Additional maid service is available at USD15 per cleaning.
Does the building have security?
The building is equipped with surveillance cameras and a live-in door man and assistant. The front door is always locked and apartment doors automatically lock upon closing.
Do you allow children?
Yes, of course.
Our dates cross over between two of your rental periods. How do you charge me in this case?
We will charge you on a prorated basis.
Do all apartments in the building have access to the pool area?
Yes, absolutely.
Is the pool open year round?
Yes, despite is not a heated pool.
Are the rooms non-smoking?
Yes. We strictly forbid smoking inside of the apartments. There is a USD $500 fine for those guests who do not comply. Smoking is allowed outside of the apartments, on an apartment's patio/balcony/terrace with the apartment door closed.
Is the building near any schools where I can take Spanish lessons?
Yes, in fact there is a well established school 1 1/2 blocks away.