Above all else, your health and the health of our team is our #1 priority. Before entering the building, we encourage everyone to use the alcohol dispenser located just outside our front door. Another one is located for everyone leaving the building and yet another one is located on the front desk.Additionally, we have greatly increased the frequency of cleaning in our common areas (including our guest bathroom, our front desk, our tea station, luggage room, administration office, our lobby, our outdoor dipping pool and sundeck area, and garden). Multiple times throughout the day we pay special attention to wiping down the elevator and its buttons, the common doorknobs, and hallway floors. Extra care is taken between each visitors stay in our apartments, using cleaning products with protocols that are deemed effective according to the CDC. Except in the case of an emergency, guests are guaranteed that no one from our staff will enter their apartment during their entire stay if that is their desire. Lastly, beyond normal cleanings included in your stay, guests are able to request extra cleanings if desired.
You can book directly and safely on our website using the BOOK NOW button. Simply input the dates of your stay and it will display the apartments available. Or, if you would like, you can call us at one of our phone numbers, or Skype us at POETRYBUILDING. That way, we will confirm availability to you immediately. You can reserve your desired dates with a valid credit card (Visa, Mastercard, or American Express) and by accepting our cancellation policy.
We ask for the total rent to be paid upon check-in. You can pay in cash or with credit card, in which case there is a 5% surcharge.
If you are part of a group occupying more than 3 apartments, we require a 30% deposit at the moment of booking, which will be subject to our cancellation policy.
The booking system only shows availability if an apartment is available for the entirety of your stay. It is quite likely that we have availability for you but you would be required to change apartments. Many guests prefer this as it gives them a chance to experience different units (each of them is unique). If you would like to explore this option, you can call us or write to us at email@example.com
Is it possible to book a date that does not yet appear to be available on your site? (i.e.- further in the future than what we have available on the site).
We generally release dates and rental rates about 6 months in advance. If you would like to make a reservation further in advance of that time, you can do so by emailing us. We will hold your dates for a particular apartment at no cost or obligation to you. Once we have set our prices, we will contact you. At that time you can accept or decline the reservation (again, at no cost).
We send you an email confirmation with our contact information, including phone number, address, your booking dates and total due.
Additionally, we send you our list of recommendations of things to do here in Buenos Aires.
During these very difficult circumstances for all of us, we our relaxing our cancellation policy.
New bookings will have free cancellation within 24 hours of check-in (2pm Buenos Aires time).
Cancellations with less than 24 hours notice, will be charged a one night stay.
Please note: For groups booking 4 apartments or more, or stays longer than 20 nights, a non-refundable 30% reservation deposit is required upon booking.
Yes, you can pay for the rental amount with a credit card, but it will have a 5% surcharge.
We accept Visa, Mastercard, and American Express.
No, we do not. In fact, they are not commonly used here in Argentina.
Yes. If we are able to accommodate your early arrival or late departure because we do not have another person coming into the apartment, we will do this at no charge.
If you want to guarantee a check-in early/check-out late, you would have to book that night, as well.
We DO NOT recommend changing for Argentine pesos before your trip since you will get an unfavorable rate in your home country. You can change enough currency to get you to the city center at the airport (if this is even necessary). For the best rate at the airport, DO NOT exchange currency at the Global Exchange desk. Their rates are terrible. If you need to change at the airport, change at Banco Nación as you exit customs.
At Poetry, we can exchange USD into local Argentine pesos at the current exchange rate. There are also ATM machines within 2 blocks of the building where you can withdraw local currency. If you choose this option, you should alert your banking institution prior to traveling that you will be in Argentina and will be accessing your cards. There will be a banking fee and currency spread paid in this transaction.